Return & Refund Policy

Last Updated: 12/10/26

At MYCEN, we want you to have a smooth shopping experience. If there is a problem with your order, we are here to help. This Return & Refund Policy explains when a product may be returned and how refunds are handled.

When Can You Request a Return?

A return may be accepted if you receive:

• A damaged product
• A defective product
• A product that is different from what you ordered
• A product that is missing from your order
• A product with an issue that qualifies under this policy
• Because our products are personal care items, opened or used products may generally not be eligible for return unless the product is damaged, defective, incorrect, or otherwise covered by applicable consumer rights.

Check Your Order When It Arrives

We recommend checking your package as soon as you receive it. Please make sure:

• The product is the one you ordered.
• The packaging is in reasonable condition.
• The product is not visibly damaged or defective.
• The quantity received matches your order.

If you notice a problem, contact us as soon as possible.

Return Request Period

Return requests should be submitted within [8 days] of delivery. Requests received after this period may not be accepted unless required under applicable law. To request a return, please contact us through the details provided on our Contact Us page and include your order number and a clear description of the issue.

Information We May Need

To understand and resolve an issue, we may ask you to provide:

• Order number
• Name and contact details
• Description of the issue
• Photographs of the product
• Photographs of the packaging
• A short video, where necessary

This helps us verify the issue and decide the appropriate resolution.

Product Condition for Returns

If a return is approved, the product should generally be:

• Unused
• In its original packaging
• Complete with its original labels or seals, where applicable
• Accompanied by the relevant order details

However, these conditions may not apply in the same way when the product itself was received damaged, defective, incorrect, or otherwise does not meet the applicable requirements.

Products That May Not Be Eligible for Return

A return may not be accepted when:

• The product has been opened or used without a qualifying product issue.
• The product has been damaged after delivery due to improper handling or use.
• The product has been altered or tampered with.
• The return request is made after the applicable return period.
• The issue does not qualify under this policy or applicable law.

Nothing in this section limits any consumer rights that cannot legally be excluded.

Approved Returns

If your return request is approved, we will provide instructions for the next steps. Depending on the situation, MYCEN may arrange a return pickup or provide instructions for returning the product. Please do not send a product back without first contacting us and receiving return instructions.

Refunds

If a refund is approved, the  refund amount and method will depend on the circumstances of the order and the original payment method. For eligible prepaid orders, the refund will generally be processed through the applicable payment method or payment service used for the order. The time taken for the amount to appear in your account may depend on the payment provider or financial institution.

Refund for Damaged, Defective, or Incorrect Products

If we confirm that you received a damaged, defective, or incorrect product, we may provide an appropriate resolution, which may include:

• Replacement of the product
• Refund of the applicable amount
• Another appropriate solution, depending on the circumstances
• The resolution will be determined after reviewing the issue and in accordance with applicable law.

Missing Products

If an item that you ordered is missing from your package, please contact us as soon as possible with your order details. We may review the order and shipment information before providing an appropriate resolution.

Refunds for Cancelled Orders

If an order is cancelled and you have already made a payment, any eligible refund will be processed according to the circumstances of the cancellation and applicable law. For more information about order cancellation, please refer to the relevant terms provided during the purchase process.

How to Request a Return or Refund

To start a return or refund request:

Step 1: Contact MYCEN through the details on our Contact Us page.

Step 2: Provide your order number and explain the issue.

Step 3: Share photographs or other information if requested.

Step 4: Wait for our team to review the request and provide the next steps.

This process helps us resolve issues as quickly and fairly as possible.

Changes to This Policy

MYCEN may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, services, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Contact Us

If you have a question about a return, replacement, or refund, please contact us using the

details available on our Contact Us page.

MYCEN

Email: support@mycen.in

Business Address: Tulsai bhawan, Plot no. 9, L-3, Chandramani Nagar, Nagpur, Maharashtra 440027