Terms & Conditions

Last Updated: 12/10/26

Welcome to MYCEN.

These Terms & Conditions explain the rules that apply when you visit, browse, or make a purchase through the MYCEN website. By using this website, you acknowledge that you have read and understood these terms and agree to follow them.

1. About MYCEN

MYCEN is a hair-care brand offering products intended to complement everyday hair-care routines. In these Terms & Conditions, “MYCEN,” “we,” “our,” and “us” refer to MYCEN. “You,” “your,” or “customer” refers to anyone who visits our website or purchases our products.

2. Using Our Website

You may use the MYCEN website for personal and lawful purposes. When using our website, you should not:

Use the website for unlawful or fraudulent activities.
Enter or provide information that is knowingly false or misleading.
Attempt to interfere with the normal functioning or security of the website.
Try to access areas, systems, or information that are not intended for public access.
Unauthorized copying, reproduction, modification, or distribution of our website content is not permitted.
Use our website or content in a manner that could harm MYCEN or other users.

3. Information About Our Products

We try to present our products as accurately as possible, including their descriptions, photographs, ingredients, packaging, and other relevant details. The appearance of a product on your screen may differ slightly from the actual product because of factors such as lighting, photography, display settings, or screen resolution. Packaging and product presentation may also change from time to time. Such changes do not necessarily indicate a change in the nature of the product. We may correct an accidental error or omission in product information when identified.

4. Product Use and Individual Results

MYCEN products are intended for external use only. Please read and follow the usage instructions provided for the particular product before use. Hair and scalp responses can differ from person to person. Factors such as hair type, scalp condition, personal routine, lifestyle, and consistency of use may influence individual results. Therefore, MYCEN does not promise that every customer will experience the same results. Our products are for personal care use only and are not intended to address or manage any medical condition. If a product causes irritation, discomfort, or an unwanted reaction, discontinue use and seek appropriate professional advice.

5. Availability of Products

We make reasonable efforts to keep the product information on our website current. However, products may occasionally become unavailable. MYCEN may, where appropriate:

Set reasonable purchase limits.
Temporarily remove a product from sale.
Discontinue a product.
Update packaging or product presentation.
Correct inaccurate availability information.

If an item cannot be supplied after an order has been placed, we will provide the applicable resolution in accordance with our policies and applicable law.

6. Prices and Promotional Offers

Product prices displayed on the MYCEN website are stated in Indian Rupees (₹) unless otherwise mentioned. Prices may be revised from time to time. Promotional prices, discounts, coupon codes, and special offers may also have their own conditions, validity periods, or usage limits. We reserve the right to correct genuine pricing or technical errors and to modify or withdraw promotional offers where permitted by applicable law. The applicable charges and final payable amount will be presented during the purchase process as applicable.

7. Placing an Order

When you place an order through the MYCEN website, you are requesting to purchase the products selected by you. An order confirmation may be sent through an available communication method after the order is received. Receiving an order confirmation does not prevent MYCEN from cancelling an order where there is a legitimate reason to do so. Such circumstances may include:

The requested product became unavailable.
An incorrect price or product detail being displayed because of an error.
Incorrect or incomplete information being provided.
A transaction appearing unauthorized or fraudulent.
A technical or operational issue preventing fulfilment.
Any other circumstance where the order cannot reasonably be completed.

Where payment has already been received for an order that is cancelled, the applicable amount will be handled according to our Return & Refund Policy.

8. Payments.

MYCEN may provide different payment options depending on availability, such as UPI, cards, net banking, wallets. Payments made online may be processed through independent payment service providers. By choosing a payment method, you confirm that the information supplied by you is accurate and that you are authorized to use that payment method. Payment providers may have their own terms and security procedures.

9. Promotions and Discount Codes

From time to time, MYCEN may provide discount codes, promotional offers, bundles, or other special deals. Unless specifically stated otherwise:

Promotional offers cannot be combined with other offers.
A promotional code may have a limited validity period.
Certain products or orders may be excluded.
A promotion may have a usage limit.

The specific conditions displayed with an offer will apply to that offer.

10. Reviews, Feedback and User Submitted Content

We value genuine customer feedback. If you voluntarily submit a review, photograph, testimonial, comment, or other material to MYCEN, you are responsible for ensuring that the content is truthful and does not violate another person’s rights. You should not submit content that:

Is unlawful, abusive, threatening, or misleading.
Infringes another person’s intellectual-property or privacy rights.
Contains false information presented as a factual customer experience.
Contains material that could reasonably harm another person or business.
MYCEN may remove or decline to publish content that does not meet these requirements.

Where you voluntarily provide content for publication, you give MYCEN permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

11. Ownership of Website Content

The MYCEN website and its content including our brand name, logo, photographs, graphics, product descriptions, written material, videos, designs, and other original materials belong to MYCEN or are used with appropriate permission. You may view and use the website for your personal purposes, but you may not reproduce, copy, republish, sell, modify, distribute, or commercially exploit our content without prior written permission.

12. Third-Party Services

Certain functions of the MYCEN website may depend on services provided by third parties, such as payment processing, website technology, analytics, or other supporting services. Those third parties may operate under their own terms, policies, and conditions. MYCEN is not responsible for the independent operation, policies, or availability of services controlled by third parties.

13. Website Availability

We work to keep the MYCEN website reliable and accessible. However, we cannot guarantee that the website will always be available, uninterrupted, completely secure, or free from technical errors. Temporary interruptions may occur because of maintenance, updates, technical problems, security issues, internet disruptions, or events outside our reasonable control.

14. Limitation of Responsibility

MYCEN will take reasonable steps to operate the website and provide its products properly. However, to the extent permitted by applicable law, MYCEN will not be responsible for losses resulting from circumstances outside our reasonable control, including failures or interruptions caused by third party services, technical issues, or inaccurate information supplied by a customer. Nothing in these Terms & Conditions is intended to remove or reduce any consumer right or legal protection that cannot lawfully be excluded.

15. Changes to These Terms

MYCEN may revise these Terms & Conditions when necessary to reflect changes in our website, products, business practices, services, or applicable laws. Whenever changes are made, the revised version will be published on this page together with an updated “Last Updated” date. Your continued use of the website after updated terms are published means that the revised terms will apply to future use of the website, subject to applicable law.

16. Applicable Law

These Terms & Conditions are governed by the applicable laws of India. Nothing in these terms is intended to restrict any consumer rights available under applicable Indian law.

17. Contact

For questions specifically concerning these Terms & Conditions, please use the contact details provided on the Contact Us page of the MYCEN website.

MYCEN

Email: support@mycen.com