Privacy Policy
Last Updated:
At MYCEN, we respect your privacy and understand the importance of keeping your personal information secure.
This Privacy Policy explains what information we may collect when you visit or use the MYCEN website, why we collect it, how we use it, and the choices available to you.
By using the MYCEN website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
Information You Provide
When you place an order, contact us, create an account, or otherwise provide information to us, we may receive details such as:
- Full name
- Email address
- Mobile number
- Billing and delivery address
- Order details
- Information you provide when contacting us
- Other information you voluntarily submit through the website
We only request information that is reasonably necessary for the relevant purpose.
Payment Information
When you make a payment, your transaction may be processed through a third-party payment service provider.
Depending on the payment method, you may be asked to provide payment details directly to the payment provider.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring website or source
- General website usage information
This information helps us understand how visitors use our website and improve its performance.
2. How We Use Your Information
We may use the information we collect for purposes such as:
- Processing and managing orders
- Confirming purchases
- Providing order-related updates
- Responding to customer enquiries
- Providing customer support
- Improving our website and products
- Understanding website usage and visitor behaviour
- Detecting and preventing fraudulent or unauthorized activity
- Maintaining website security
- Managing promotions and offers where applicable
- Meeting applicable legal and regulatory requirements
- We aim to use personal information only for legitimate and relevant purposes.
3. Communications
If you provide your contact information while making a purchase or contacting MYCEN, we may use it to communicate with you about matters related to your order, account, enquiry, or interaction with our website.
Where required, marketing communications will be handled in accordance with applicable law and your available choices.
You may choose not to receive certain promotional communications where an opt-out option is provided.
4. Cookies and Similar Technologies
The MYCEN website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that can help a website remember preferences, understand how visitors use the website, and improve the browsing experience.
We may use cookies for purposes such as:
- Keeping essential website functions working
- Remembering certain preferences
- Understanding website traffic and usage
- Improving website performance
- Supporting relevant website features and marketing activities where applicable
- You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
5. How We Share Information
MYCEN does not sell your personal information simply for the purpose of selling it to third parties.
We may share relevant information with trusted service providers when it is necessary to operate our business or provide services to you.
These may include:
- Payment service providers
- Delivery and logistics partners
- Website hosting and technology providers
- Analytics and website performance services
- Customer support or communication providers
- Other service providers working on our behalf
We expect service providers handling information for MYCEN to use it only for appropriate purposes and to take reasonable measures to protect it.
We may also disclose information when required to comply with applicable laws, legal processes, or valid governmental requests.
6. Third-Party Services and Links
Our website may use or link to services operated by third parties.
Examples may include payment providers, social-media platforms, analytics tools, advertising services, or other external websites.
These third parties may have their own privacy policies and terms. MYCEN does not control the privacy practices of independent third-party websites or services.
We encourage you to review the privacy information provided by those third parties when using their services.
7. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining appropriate business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.
When information is no longer required for these purposes, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
9. Your Privacy Choices and Rights
Depending on applicable law, you may have rights concerning your personal information.
These may include the ability to:
- Request information about personal data held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a concern regarding how your information is handled.
Requests will be handled in accordance with applicable law and may be subject to reasonable verification requirements.
To make a privacy-related request, please contact us using the details provided below.
10. Children’s Privacy
The MYCEN website is intended for use by customers who are legally permitted to use online shopping services.
We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted under applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
Our business, website, technology, and legal requirements may change over time.
For this reason, MYCEN may update this Privacy Policy when necessary.
When changes are made, we will publish the revised policy on this page and update the “Last Updated” date.
We encourage you to review this page periodically to stay informed about how your information is handled.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact MYCEN through the details provided on our Contact Us page.