Shipping Policy
At MYCEN, we want your order to reach you safely and on time. This Shipping Policy explains how we process and deliver orders placed through the MYCEN website.
1. Where We Deliver
MYCEN currently delivers orders to locations within India. Delivery availability may depend on the serviceability of the address provided during checkout.
2. Order Processing
Once your order is successfully placed, we begin preparing it for dispatch. Orders are generally processed within one business days. Processing time may be slightly longer during:
- Sale periods
- Holidays
- New product launches
- High-order-volume periods
- Unexpected operational delays
- We will make reasonable efforts to process your order as quickly as possible.
3. Delivery Time
After your order has been dispatched, the estimated delivery time is generally 3-7 business days, depending on your location and the courier service. Delivery times are estimates and are not guaranteed. Delays may sometimes occur because of circumstances outside our control and other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Any applicable delivery charges will be included in the amount payable for your order.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or another available communication method. You can use the tracking information provided to check the progress of your shipment. Please allow some time for the tracking information to become active after dispatch.
6. Delivery Address
Please make sure that your name, mobile number, address, PIN code, and other delivery details are correct before placing your order. MYCEN is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information provided by the customer. If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will try to assist, but changes may not always be possible once the order has been processed or dispatched.
7. Delivery Attempts
Our delivery partner may make one or more attempts to deliver your order. Please ensure that someone is available to receive the package when required. If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the shipment cannot be accepted, the courier may return the package to us. Any further action in such cases will be handled according to the applicable order and return policies.
8. Delayed Orders
Although we aim to deliver orders within the estimated timeframe, occasional delays may happen. If your order appears to be delayed beyond the expected delivery period, please contact us using the details provided on our Contact Us page. We will review the shipment status and provide the available assistance.
9. Damaged Packages
Please check the outer condition of your package when you receive it. If your package appears damaged, opened, or tampered with, please document the condition of the package and contact us as soon as possible. For information about eligibility and the process for damaged or incorrect products, please refer to our Return & Refund Policy.
10. Delivery During Sales and Festive Periods
During major sales, festive seasons, product launches, or other high demand periods, order processing and delivery may take longer than usual. We appreciate your patience during such periods and will make reasonable efforts to keep your order moving.
11. Changes to This Shipping Policy
MYCEN may update this Shipping Policy when necessary to reflect changes in our delivery process, courier services, business operations, or applicable requirements.
Any updated version will be published on this page along with a revised “Last Updated” date.
12. Contact Us
If you have questions about your shipment or delivery, please use the contact details available on our Contact Us page.
MYCEN
Email: support@mycen.in
Business Address: Tulsai bhawan, Plot no. 9, L-3, Chandramani Nagar, Nagpur, Maharashtra 440027